Goals:
Improving skills in the areas of relationship management.
Target group::
The course is intended for employees who are posted to clients and for whom it consolidates and develops the relationship belonging to their core competences.
Program and activities: 3 sessions
During the first day (of 2 parts) the participants will be taught how to strengthen the relationship with clients on a personal and organizational level. They learn to improve the relationship management by providing a proactive contribution to the results of their clients.
Subjects:
Raising awareness to everyone’s contribution to the results
Improving understanding of the client’s needs:
Who is the client?
What is his/her daily business?
Who are my colleagues at the client?
Who are their supervisors?
Why do they work at the organization?
Which 3 subjects/challenges keep them busy?
What are the consequences and who suffers from them?
What have they done so far?
What was the result?
How can you help them?
What do you need for that?
After the end of the first day, participants are instructed to create a 30-day plan. This plan provides answers to the following questions:
What activities am I going to take part of and when?
How will I do that?
What or who do I need for that?
They submit the plan within 7 days, after which the implementation of the plan can take place. During the follow-up session, the presentations of the participants are at the center of the discussion. Each participant presents in their own way the results of the 30-day action plan. The form in which they present their results is of their own choice.
Time spent:
For October, in the afternoon/evening. We start at 16.00 to 22.00 (including dinner from 17.30 to 18.30). For the second day from 16.00 to 20.30 (including dinner from 17.30 to 18.30).
Period:
First day on Thursday, October 20th, 2016 and a follow-up session on Thursday, November 17th, 2016.
Location:
Office of RSG Finance, Vestdijk 57 a te Eindhoven.
